FAQ - Frequently Asked Questions about Forever Flora and Products

Yes. We tailor plant walls to your wall dimensions, environment, color scheme, brand, function and desired level of design. The solution can be built with preserved or artificial plants depending on the project’s needs.

Work usually starts with measurements, photos, preferences and information about the space. We then put together material suggestions, a design and a quote. Depending on the solution, the wall is either produced in our studio or built and finished on site.

We need the wall’s width and height, clear photos, location, preferred style, material preference and information about the surface. Also let us know if a logo, lighting, frame, fire requirements or installation should be included.

A dense, textured wall surface can help reduce certain sound reflections and give a room a softer acoustic feel. The effect depends on material, construction, size and placement, and shouldn’t be equated with a certified acoustic product.

Yes, installation can be offered depending on the project’s size, construction and location. In some projects, finished panels are delivered for the customer’s own contractor to install, while other solutions are installed and finished by us.

A moss wall can be built using, for example, flat moss, reindeer moss and cushion moss, either on their own or combined. The choice of material affects the wall’s texture, depth, color variation and price.

Yes. We create moss walls with logos, signage and other brand elements for receptions, entrances, offices and showrooms. The design can be tailored to your brand guidelines, dimensions and choice of material.

The wall should be dry, stable and suitable for mounting. We need measurements, photos and information about the wall material, electrical fittings, trim, outlets and any other obstacles so we can plan the construction and installation.

Yes. Larger moss walls can be built in custom sections or panels for easier transport and installation. The layout is planned so that joins and transitions are as discreet as possible.

Preserved plants are made from genuine natural material that has been preserved and are used in dry indoor environments. Artificial plants are manufactured materials and can be a better choice where extra durability, specific sizes or products intended for outdoor use are needed.

Yes. We can help with everything from small tabletop pieces to floor plants, shrubs and larger decorative trees. The choice is tailored to the space’s ceiling height, area, placement, look and practical requirements.

A moss logo is a company logo or signage solution where preserved moss is used as part of the brand interior.

The price is affected by the logo’s size and level of detail, material, backing, colors, edge finish, any lighting, and whether installation and shipping should be included.

Yes. A moss logo can be tailored to your brand guidelines, logo file, color tones, size, choice of material and desired depth. We also assess which details need to be simplified for a clear result.

A vector logo file, such as AI, EPS, SVG or a print-ready PDF, gives the best basis for production. If you only have another file type, we can first assess whether it can be used.

These solutions are used in receptions, offices, hotels, restaurants, shops, showrooms, schools and waiting rooms, among other spaces, where a green look is wanted without traditional plant maintenance.

Yes. We create proposals based on the space’s dimensions, function, level of design, brand, budget and technical requirements. This can include plant walls, moss walls, pictures, potted plants, trees and other green installations.

Such requirements need to be assessed on a per-project basis. Let us know early about fire classification, documentation, mounting requirements, escape routes, accessibility or other technical conditions so the right solution can be planned.

As a private customer, you normally have a 14-day right of withdrawal on online purchases. Exceptions may apply to products that are made to order or customized according to your choices. Contact us before returning an item so you get the correct return information.

The right of withdrawal normally doesn’t apply when a moss picture or moss panel has been made to order or customized according to the customer’s choices, such as size, color, material or other personal preferences. Different terms may apply to a standard item with no customization.

Exceptions may apply to items that are made or customized specifically for the order. This can include custom-designed moss products, plant installations, personalized arrangements, rose boxes or other products with personal choices.

Contact us as soon as possible if a product is damaged, incorrect or missing. Include your order number, a short description and clear photos of the item and the packaging. In the case of transport damage, it’s best to contact us within 48 hours so the matter can be handled quickly.

An exchange is normally handled as a return followed by a new order, unless otherwise agreed. Made-to-order or customized products can’t normally be exchanged if you change your mind.

If you change your mind about a purchase, you’re normally responsible for the return shipping cost, unless otherwise stated in the return terms. For an approved complaint, we’ll help you with the right process based on the case.

You can contact us via the contact form, email at info@foreverflora.se, chat, or phone at +46 (0) 79 340 58 44.

Please include the product name or link, quantity, desired dimensions, delivery location and photos of the site if your question relates to a project. Clear information makes it easier for us to give you a relevant answer.

Current opening hours and contact details can be found on our contact page.